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Job Description

Client Services Team Leader - Full Time: 

1. We are looking for a customer-oriented service representative
2. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
3. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints
4. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction

Responsibilities

• Generate sales leads
• Take the extra mile to engage customers
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines and policies
• Meet personal/customer service team sales targets and call handling quotas
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Skills 

• Track record of over-achieving quota
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a client service representative
• Customer orientation and ability to adapt/respond to different types of characters
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Preferred experience in working with SERVICETITAN software or similar dispatching software

HVAC Technician Duties & Responsibilities

• Identifying customers’ needs
• Participate in technical training
• Performing repairs and maintenance
• Supporting team members and peers to achieve KPIs
• Managing electrical and mechanical faults for HVAC systems
• Cleaning, adjusting, and repairing systems, and performing warranty services
• Complying with service standards, work instructions, and customers’ requirements
• Ensuring compliance with appliance standards and with Occupational Health and Safety Act
• Installing, maintaining, and repairing ventilation and air conditioning systems and equipment

HVAC Service Technician Requirements

• Valid driver’s license
• Reliable and self-motivated
• Must pass a background check
• Ability to work in confined spaces
• Experience in plumbing as well is preferred
• Working knowledge of boiler and water heater systems
• Excellent written, verbal and interpersonal skills
• Ability to work after hours, over weekends and on public holidays
• Minimum of 4 YEARS of full time experience as an HVAC technician
• Understanding of advanced principles of air conditioning, refrigeration, and heating

Benefits

• Medical Insurance
• Dental Insurance
• 401k
• $35-$40 hourly rate